Home Essential
$29
per computer, per month · One-computer minimum
Ongoing monitoring, updates, and antivirus protection for your home computers. Book residential technician support through our scheduling app.
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Infinite Simplicity Home & Small Office
Professional computer care for homes and small offices.
Keep your computers monitored, maintained, and protected—with a professional IT team available when you need help. Our Home & Small Office division provides ongoing computer care for households and small workplaces across the United States.
View Plans & Start CoverageOngoing protection. Personal support.
The good life for your computers.
01
Watchful, Around The Clock
Monitoring runs 24/7, helping identify problems early. Monitoring, updates, and antivirus protection can run automatically; technician support follows our stated support hours.
02
A Technician, In Your Corner
A professional IT team is available when you need hands-on help. Residential support is scheduled through our scheduling app; business clients can arrange a service-level agreement. Technician support is billed separately from monitoring.
03
Updates And Protection
Ongoing updates and antivirus protection help keep your computers maintained and protected. Backups are an optional add-on: we can configure your chosen backup solution or offer our own.
04
Straightforward Coverage
Monthly monitoring plans start at $29 per home computer or $59 per business computer. Home coverage has a one-computer minimum; business coverage has a three-computer minimum. Remote support is $175 per hour, with a one-hour minimum.
Choose your coverage
Business Standard
$59
per computer, per month · Three-computer minimum
Ongoing monitoring, updates, and antivirus protection for your small office. Business clients can arrange a service-level agreement defining support commitments.
Remote technician support is billed separately at $175 per hour, with a one-hour minimum. Monthly monitoring does not include technician support time. Backups are an optional add-on.
Your computer. Your rules.
Access only happens when you confirm it at your computer.
You Open The Door. Every Time.
Every technician-controlled remote session begins with a prompt on your screen. Support only connects after you click to confirm it — at the keyboard, in the room, in control. Automatic monitoring, updates, and antivirus protection do not require a technician-controlled session.
You See What We See
When a technician works on your machine, it happens out in the open: you watch the cursor, you can chat, and you can end the session with one click at any moment. No hidden windows, no work done behind your back.
Nothing Lingers Afterward
When the session ends, the connection is closed — completely. There's no standing remote doorway left open on your computer and no access without your confirmation, ever.
Monitoring around the clock. Support when you need it.
Monitoring runs 24/7. Technician support is available Monday–Friday, 8 a.m.–5 p.m. Eastern Time, excluding all national holidays and the Monday before Christmas through the Friday after New Year’s Day, inclusive. Residential support is scheduled by appointment.
Business service-level agreements
These response commitments apply to business clients with an applicable SLA, not residential appointment times. All response clocks, including critical and urgent requests, run only during the support hours above and pause outside them, on excluded holidays, and during the Christmas/New Year closure. There is no after-hours SLA coverage. Resolution is best effort, not a guaranteed deadline.
1. Critical Emergency
Service not available to all users and functions unavailable
Response time
Within 1 hour
Resolution time
ASAP — Best Effort
2. Urgent
Large number of users or business-critical functions affected
Response time
Within 4 hours
Resolution time
ASAP — Best Effort
3. High
Limited service degradation; limited users or functions affected; business process can continue
Response time
Within 8 business hours
Resolution time
ASAP — Best Effort
4. Normal
Small service degradation; business process can continue; one user affected
Response time
Within 24 business hours
Resolution time
ASAP — Best Effort
5. Low Priority
Maintenance needed; no noticeable degradation to users
Response time
Scheduled
Resolution time
Not Applicable
Nationwide coverage. Straightforward terms.
Service is available throughout the United States for computers that can run our installer. Choose your plan, complete your agreement, and install our software on eligible computers. Coverage begins after installation and countersignature. Plans are month-to-month, with 30 days’ notice required for cancellation.
Let's get your technology handled.
Tell us what's slowing you down. We'll tell you straight whether it's worth fixing, what it takes, and what it costs — no jargon, no theatrics.